TRACK YOUR ORDER

 

 

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TRACK YOUR ORDER


 

As soon as your artwork has been shipped, we'll send you a confirmation email that includes a tracking number.

In case of delivery delay, please contact us as soon as possible so that we can contact the carrier.

 

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CHANGE YOUR ORDER

 

If you want to add items to an order which has already been submitted, you will have to place a new order.

 

We can't revise orders which have already been shipped.

If you wish to cancel or revise your order, please contact us at the following number: 01.40.18.03.70 or email address: contact@arteland.fr

 

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RETURN POLICY IN CASE OF DAMAGED PARCELS

 

If the item arrives damaged, you can refuse the package at the receipt. The parcel will be automatically returned to us with no extra charge.

 

If you accept the package, it is compulsory to assess the damages with the carrier and to report us the incident within 24 hours after receipt.

 

For any request for refund or replacement of order, please follow the following procedure:

- Take a photo of your damaged product and the shipping container it arrived in.

- Attach your photos to an email and send them to contact@arteland.fr. Please include your tracking number and whether you'd like a replacement or a refund.

 

Returns are not available for some items and we will not be able to exchange a print with an identical one.

If the return is not available, we will ask you to provide the necessary information for a refund.

 

Please return the idem in a new packaging within 48 hours after our validation for replacement or refund, to the following adress:

 

Arteland

27 rue Véron

75018 Paris

 

Your request will be processed quickly after receiving your shipment.

We will issue your refund (excluding shipping cost) at the latest 30 days after receiving your shipment.

In case of a standard exchange, the cost of re-shipment will be at our expense.

 

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RIGHT OF WITHDRAWAL


You have a right of withdrawal for a period of 14 days, from the date of delivery of the article.

If you decide to withdraw, please return the parcel to the following address:

 

Arteland

27 rue Véron

75018 Paris

 

The shipping costs are at your expense.

 

Your request will be processed quickly after receiving your shipment.

We will issue your refund (excluding shipping cost) at the latest 30 days after receiving your shipment.